Terms and Conditions
Welcome to Qcert360. These Terms and Conditions outline the rules, responsibilities, and expectations for anyone using our website or engaging with our consultancy, documentation, and audit-preparation services. By accessing our site or working with us, you agree to the conditions below. If you do not agree, please stop using our services immediately.
1. Acceptance of Terms
By using this website or entering into a service agreement with Qcert360, you confirm that:
- You have read and understood these Terms and Conditions
- You accept and agree to comply with them
- You are legally authorized to enter into this agreement on behalf of your organization
These terms apply to all clients, website visitors, and anyone interacting with our services.
2. Nature and Scope of Services
Qcert360 is a consulting and advisory company that provides:
- Certification consultancy (ISO, CE, HACCP, GMP, SOC 1&2, GDPR, etc.)
- Documentation development and review
- Gap assessments
- Online and on-site training
- Pre-audit and audit readiness support
- Technical file preparation
- Supplier and product compliance guidance
- Internal audit support
We are not a certification body. Final certification decisions are made solely by accredited third-party organizations. Our role is to guide, prepare, and support you through the certification process.
We always aim to provide accurate and updated guidance; however, standards, regulations, and certification requirements can change. It is the client’s responsibility to ensure they follow the most recent version of any standard.
3. Client Responsibilities
To deliver accurate and effective consultancy, clients agree to:
- Provide complete, accurate, and timely information about the requirement
- Ensure access to relevant staff, processes, and documents
- Implement recommended changes within agreed timelines
- Communicate delays, challenges, or project changes promptly
- Maintain internal accountability for their management systems
Qcert360 is not responsible for project delays or audit failures caused by:
- Incomplete or incorrect information
- Failure to implement required changes
- Misrepresentation of business practices
- Missed deadlines or unavailability of client personnel
4. Payment Terms
Our fees are based on the project scope, certification type, number of employees, operational complexity, and locations involved.
By engaging our services, you agree to:
- Pay invoices within the agreed payment window
- Settle any additional charges arising from expanded scope or urgent requests
- Understand that consultancy fees become non-refundable once work begins
Delayed payments may result in paused services, withheld documentation, or halted project progress.
5. Use of Website Content and Intellectual Property
All content on qcert360.com — including text, graphics, documents, layouts, training materials, templates, and downloadable resources — is owned or licensed by Qcert360.
Without written permission, you may not:
- Copy or reproduce our content for commercial use
- Distribute, publish, or modify our materials
- Use our brand name, logo, or graphics for marketing or misleading representation
You may use the content for internal learning or reference, but not for resale or redistribution.
6. Confidentiality and Data Protection
Qcert360 respects the confidentiality of all client information. We commit to:
- Protect all shared documents, data, and conversations
- Use information solely for consultancy and certification purposes
- Share details only with certification bodies or auditors when authorized
Clients must also protect Qcert360’s intellectual property, templates, training modules, and internal methodologies from unauthorized use or sharing.
7. Limitation of Liability
Qcert360 provides consultancy based on industry experience and best practices, but we cannot guarantee certification outcomes because final decisions rest with third-party certification bodies.
Qcert360 is not liable for:
- Losses resulting from misinterpretation of guidance
- Business interruptions during implementation
- Delays from certification bodies or external auditors
- Errors arising from incomplete or incorrect information provided by the client
- Any indirect, incidental, or consequential damages
Our liability will never exceed the total amount paid for the specific consultancy service.
8. Third-Party Websites and External Links
Our website may include links to third-party resources for reference or convenience. Qcert360 is not responsible for the accuracy, security, content, or policies of those external websites. Accessing them is at your own discretion.
9. Project Modifications, Service Changes, or Termination
Qcert360 reserves the right to:
- Modify service offerings
- Update website information
- Adjust consultation methods (online/on-site)
- Modify these Terms and Conditions when necessary
Clients will be informed of major changes that impact ongoing projects.
We may discontinue services if:
- Payments are overdue
- Required information is withheld
- Fraudulent, unsafe, or unethical practices are identified
- Communication becomes unreasonably difficult
10. Cancellation, Rescheduling, and Refunds
For online or on-site sessions:
- Clients must notify Qcert360 at least 24 hours before cancellation or rescheduling
- Missed sessions without notice may result in forfeited hours or fees
Refunds are not issued once documentation, implementation, or training work has begun, due to the expert time and resources involved.
11. Governing Law
These Terms and Conditions are governed by the laws of the applicable jurisdiction in which Qcert360 operates. Any disputes will be resolved through appropriate legal channels.
For questions, clarifications, or support regarding these terms, please contact:
Email: contact@qcert360.com
Phone: +91 7483870407
Website: https://qcert360.com
