At QCert360, we are committed to delivering professional certification, compliance, consulting, documentation, training, audit support, and regulatory advisory services with transparency, integrity, and high service standards. Before purchasing or engaging with any of our services, clients are strongly advised to review all proposals, agreements, scopes of work, timelines, and deliverables carefully.

By proceeding with our services, you acknowledge and agree to the terms outlined in this Refund Policy.

1. No Refund Policy

QCert360 maintains a strict no-refund policy for all services, consultations, assessments, documentation activities, compliance support, certification assistance, training programs, audit preparation services, digital products, and related professional engagements.

As our services involve significant allocation of professional time, expertise, planning, documentation, research, technical resources, consultation efforts, and project coordination, we do not encourage or process refund requests once payment has been made.

All payments made to QCert360 are considered final and non-refundable unless otherwise explicitly agreed in writing by authorized management.

2. Service-Based Nature of Our Work

Our services are customized and initiated based on specific client requirements. Once a project is confirmed, our team begins allocating resources, scheduling consultations, reviewing documentation, conducting gap assessments, preparing implementation plans, and coordinating compliance activities.

Due to the nature of consulting and compliance services, results may vary depending on factors including:

• 1. client cooperation
• 2. submission of required documents
• 3. implementation readiness
• 4. operational compliance
• 5. audit outcomes
• 6. certification body decisions
• 7. regulatory requirements
• 8. external third-party approvals
•  

QCert360 does not guarantee certification issuance, audit approval, regulatory acceptance, or business outcomes unless specifically stated in a formal agreement.

3. Non-Refundable Circumstances

Refund requests will not be entertained under the following circumstances, including but not limited to:

• 1. Change of mind after payment
• 2. Delay caused by the client
• 3. Failure to provide required documentation
• 4. Failure to implement recommended corrective actions
• 5. Audit failure due to non-compliance
• 6. Suspension or cancellation of projects by the client
• 7. Regulatory rejection by external authorities
• 8. Certification body decisions
• 9. Business closure or operational changes
• 10. Dissatisfaction arising from factors outside QCert360’s control
• 11. Failure to attend scheduled meetings, audits, or training sessions
• 12. Lack of understanding of service scope after project initiation

4. Violation of Terms & Policies

Kindly note that QCert360 reserves the right to suspend, restrict, or terminate access to our services in the event of:

• 1. misuse of services
• 2. abusive behavior
• 3. fraudulent activity
• 4. submission of false information
• 5. breach of contractual obligations
• 6. non-payment
• 7. violation of company policies or applicable laws

8. Under such circumstances, no refund request shall be accepted, processed, or entertained.

5. Payment Responsibility

Clients are responsible for ensuring that they fully understand:

• 1. the service scope
• 2. pricing structure
• 3. project deliverables
• 4. timelines
• 5. certification requirements
• 6. third-party audit obligations

7. before making any payment.

We encourage all clients to communicate with our team for clarification before confirming any engagement.

6. Third-Party Fees

Certain projects may involve third-party charges, including certification body fees, laboratory testing charges, inspection fees, government fees, registration costs, or external audit expenses. Such payments are strictly governed by the respective third-party organizations and remain non-refundable.

QCert360 shall not be held responsible for refund obligations related to third-party entities.

7. Policy Updates

QCert360 reserves the right to modify, update, revise, or change this Refund Policy at any time without prior notice. Updated policies will become effective immediately upon publication on our website.

8. Contact Us

If you have questions regarding this Refund Policy or require clarification regarding our services, agreements, or payment terms, please contact our support team through the official communication channels provided on our website.

By using our services and making payment, you acknowledge that you have read, understood, and agreed to this Refund Policy.

please contact us at:
Email: contact@qcert360.com
Phone:+91 7483870406